Business Banking

Cheque Imaging FAQ

  1. What is Cheque Imaging Process?
  2. What benefits are there for me to receive a cheque image?
  3. What do we need to do to prepare for this change?
  4. Can we still receive our cheques if we want to?
  5. Are cheque images valid proof in a court of law?
  6. Why can’t we see the image of a cleared cheque when we click on the link?
  7. With the introduction of cheque imaging, how safe is our information on CWBdirect® Internet Banking?
  8. What are the benefits of CWBdirect Internet Banking?
  9. What are the benefits of CWBdirect Advanced Internet Banking®?
  1. What is Cheque Imaging Process?

    Cheque imaging is a process where digital images of cheques are captured at the time the cheque is processed. The processing centre of the financial institution receiving the cheque captures a digital image of the front and back of the cheque.

    The production of an imaged cheque will allow CWB to provide you with more efficient and more timely information. The imaged cheque can be provided to you in an electronic or paper format. Your business model, though, remains the same. Your business will continue to write, deposit and negotiate cheques in the same manner as you do today.

  2. What benefits are there for companies to receive a cheque image?

    Cheque imaging offers you a convenient method to view images of cheques that have been cleared through your CWB Canadian and US dollar accounts.

    Key benefits:

    • Access the image of a cleared cheque by clicking on the highlighted and underlined word CHEQUE listed in the description column in the Account Activity section. Daily cheque images will be available by the end of each business day.
    • View, print or save the front and back electronic images of cleared cheques to your company’s computer for free.
    • Access individual cheque images for up to five years under Account Activity via CWBdirect Internet Banking. If you have CWBdirect Advanced Internet Banking, please contact your branch representative for further details.
    • No clutter and no filing.
    • Green solution – save paper and help protect the environment.
  3. What do we need to do to prepare for this change?

    You require CWBdirect Internet Banking or CWBdirect Advanced Internet Banking in order to view your individual cheque images. If you don’t already have access to CWBdirect Internet Banking, you can sign up for $10 a month. See Question 8 for the benefits of CWBdirect Internet Banking. If you have multiple accounts and want to view all of your accounts at one time, you require CWBdirect Advanced Internet Banking. The monthly fee is $25 per month plus a set up fee. Please contact your branch for set up fee details. See Question 9 for the benefits of CWBdirect Advanced Internet Banking.

  4. Can we still receive our cheques if we want to?

    You will receive images of your cheques electronically if you are signed up for CWBdirect Internet Banking. If you wish to receive a paper version of your images, you may request your branch to send you copies monthly of your cheques. For more information, please refer to the Frequently Asked Questions on Paperless Statements.

  5. Are cheque images valid proof in a court of law?

    A certified true copy can be used in court and is, in fact, used today in court proceedings. If for any reason you require an original item, we can provide a certified true copy of the requested cheque image.

  6. Why can’t we see the image of a cleared cheque when we click on the link?

    Daily cheque images are available by the end of each business day. There are possible technological reasons that may prevent a cheque image from being viewable. If you cannot see a cheque image and if it is imperative for you to see it that day, please contact your branch to resolve the issue for you.

  7. With the introduction of cheque imaging, how safe is our information on CWBdirect Internet Banking?

    CWBdirect Internet Banking is a secure Internet site and complies with the highest encryption methods. We recommend that you keep your password confidential and that you ensure you logout of the system when you have completed your session. Please refer to the security section on the CWBdirect Internet Banking login page for more information at:
    https://www5.memberdirect.net/direct/info_secure.jsp?inst=/ab/cwbank&lang=en&action=goto

  8. What are the benefits of CWBdirect Internet Banking?
    • View, print, download and/or save your cheques (front and back) by the end of the business day that they are cleared and posted to the account - much faster than mail delivery.
    • Download account transactions into Accounting Software - Quicken® (2003 onwards), QuickBooks®, Microsoft® Money, Simply Accounting®, PDF or comma delimited text file
    • Access CWBdirect Internet Banking through any Internet-connected computer.
    • Access individual cheque images for up to five years under Account Activity via CWBdirect Internet Banking.
    • No clutter and no filing.
    • Green solution – save paper and help protect the environment
  9. What are the benefits of CWBdirect Advanced Internet Banking?
    • Ability to view multiple accounts at one time
    • Assign user controls
    • Ability to view individual cheques (front and back) by the end of the business day that they are cleared and posted to the account - much faster than mail delivery
    • Access individual cheque images for up to five years under Account Activity via CWBdirect Internet Banking.Ability to print individual cheque images
    • Ability to download account transactions into Accounting Software - Quicken (2003 onwards), QuickBooks, Microsoft Money, Simply Accounting, PDF or comma delimited text file
    • Ability to access individual cheque images for up to five years under Account Activity
    • Ability to set up multiple users with different levels of authority
    • Ability to access CWBDA through any Internet-connected computer
    • No clutter and no filing
    • Green solution – save paper and help protect the environment

    For more information on the features of CWBdirect Advanced Internet Banking, please contact your branch representative.