Business Banking

Paperless Statements FAQ

  1. What is a paperless statement (also known as e-statement)?
  2. Why is Canadian Western Bank (CWB) changing to paperless statements?
  3. When are all these changes happening?
  4. What are the benefits of paperless statements?
  5. What do we need to do to prepare for the change?
  6. What are the benefits of CWBdirect® Internet Banking?
  7. Can we still receive printed statements if we want to?
  8. How far back can we view paperless statements via CWBdirect Internet Banking?
  9. Can we still receive combined product statements similar to what we receive today?
  10. If we no longer have an account with Canadian Western Bank, will we still have access to our previous paperless statements?

  1. What is a paperless statement (also known as e-statement)?

    A paperless statement is an electronic version of your company’s monthly bank statement that you can view, download, print and/or save.

  2. Why is Canadian Western Bank (CWB) changing to paperless statements?

    CWB is introducing paperless statements as part of the Canadian financial industry’s move to the Cheque Image Clearing Process (please refer to the Cheque Imaging FAQ for more information). Paperless statements offer you even more convenience and security with benefits such as less paper and anytime/anywhere Internet access in a secure environment.

  3. When are all these changes happening?

    Business banking paperless and existing paper statements will run concurrently for a three-month period beginning May 2008. As of August 2008, all business banking statements will default to a paperless statement, unless otherwise requested (See Question #7).

  4. What are the benefits of paperless statements?

    • Statements are in Adobe PDF format, a readily available free software
    • Paperless statements have a new look and are easier to read
    • Convenience - accessible anytime/anywhere in a secure environment
    • View, download, print and/or save your statement
    • Access up to seven years of archived paperless statements via CWBdirect Internet Banking. The seven-year period starts with the first produced paperless statement
    • Green solution - save paper and help protect the environment

    Note: If you have CWBdirect Advanced Internet Banking®, please contact your branch representative for details.

  5. What do we need to do to prepare for the change?

    You require CWBdirect Internet Banking in order to view paperless statements. To sign up, please contact your branch. See Question 6 for the benefits of CWBdirect.

    Note: CWBdirect also has a “View Only” option available to all clients at no cost. This option will only allow retrieval of cheque images, paperless statements and transaction history to be viewed and/or downloaded. No other features of CWBdirect will be available with this option. It is beneficial to clients who wish multiple persons to have access to transactional information without allowing them transactional functionality.

    If you still want to receive a printed statement and printed images of your cheques, you can do so; however, a fee may apply depending upon your account type. See Question #7 for more.

  6. What are the benefits of CWBdirect Internet Banking?

    • View, download, print and/or save your statement
    • Download account transactions into your Accounting Software - Quicken® (2003 onwards), QuickBooks®, Microsoft® Money, Simply Accounting®, PDF or comma delimited text file
    • Access to CWBdirect Internet Banking 24 hours a day, 7 days a week through any Internet-connected computer
    • View images of your monthly statements including images of all cheques for up to seven years
    • No clutter, no filing and no shredding
    • Green solution - save paper and help protect the environment
  7. Can we still receive printed statements if we want to?

    Yes. If you want a printed statement, you can print it from CWBdirect Internet Banking or you can ask your branch to set up your account so that a monthly statement is automatically printed. You will be mailed this printed copy of your statement and a fee may apply depending upon the type of account you have. These statements will be printed and mailed by a third-party service provider.

  8. How far back can we view paperless statements via CWBdirect Internet Banking?

    You have the ability to access up to seven years of paperless statements via CWBdirect. The seven-year period starts with the first paperless statement produced.

  9. Can we still receive combined product statements similar to what we receive today?

    Yes.

  10. If we no longer have an account with Canadian Western Bank, will we still have access to our previous paperless statements?

    No. However, you can print or archive your monthly statements by saving them to your company’s computer (see Question 4) before you close your account with Canadian Western Bank. If you choose not to print or archive them, you can always contact us for a copy.