CWB Canadian Western Bank

Canadian Western Bank Mobile

Everyday banking on the go

With a host of convenient features, CWB Mobile is a fast and secure way to handle everyday banking wherever and whenever it suits you. Getting the app is easy, simply:

  1. Sign up for CWBdirect® Online Banking by contacting your local branch.
  2. Download the app:
  3. Log in to your account using your CWBdirect Online Banking customer number and personal access code.
  • Check your account balances and account activity
  • Pay bills - setting up payees must be completed through CWBdirect
  • Transfer money between accounts
  • Manage scheduled payments and transfers
  • Send or receive Interac® e-Transfers, or add an e-Transfer recipient
  • Browse selected account balances on the go, even before you’ve logged in. Just activate the QuickView feature in the app and a single tap of the screen will show your up-to-date account balances.
  • There are no new passwords to remember. All account login information is the same as your CWBdirect information. If you have lost your online banking personal access code, contact your local branch to reset it.
  • Fast and easy to navigate.
  • Compatible with iPhone, iPad and iPod touch on iOS 6.0 and later and Android phones and tablets on operating systems 4.0 and higher.

The Canadian Western Bank mobile app uses data encryption technology to prevent fraud. If you incur losses due to an unauthorized banking transaction you will be reimbursed as set out in your account agreement with CWB.

By downloading and using this application, you agree that its use will be governed by your account agreement with CWB, which includes the CWBdirect terms and conditions. Though CWB will not charge you any fees for downloading and using the application, downloading and using the application may cause you to incur data usage fees from your mobile service provider. Any personal information provided by you in the course of using the application is governed by Canadian Western Bank’s Privacy Code.

What can the mobile app do?

Our app handles everyday banking transactions, no matter where you are. With the app, you can:

  • Check your account balances and account activity
  • Pay bills
  • Transfer money between accounts
  • Manage scheduled payments and transfers
  • Send or receive Interac e-Transfers, or add an e-Transfer recipient

To use our mobile app, you must be signed up for CWBdirect. Currently, Canadian Western Bank Mobile is only available for CWBdirect Online Banking clients. At this time, the app does not support business clients with CWBdirect Business Online Banking.

Do I have to pay anything?
CWB does not charge clients to download or use Canadian Western Bank Mobile. However, since downloading and using the mobile app requires data to be transmitted, your data provider may charge you for downloading and using the mobile app. Transactions completed using Canadian Western Bank Mobile are subject to transaction fees provided for in your account agreement.
How do I download the mobile app?

For iPhone, iPad and iPod touch:

  1. Search for "Canadian Western Bank" in the App Store.
  2. Select the app icon and verify that the author of the app is Canadian Western Bank.
  3. Tap the icon marked "Get" then tap again when it changes to "Install".
  4. Enter your App Store password and you're done.

For Android:

  1. Search for "Canadian Western Bank" in the Google Play store app.
  2. Select the app icon and verify that the author of the app is Canadian Western Bank.
  3. Tap the icon marked "Free," then tap again when it changes to "Install" and accept the permissions.
  4. Click open to start using the app.
Which operating systems does CWB Mobile support?

For iPhone, iPad and iPod touch: Requires iOS 6.0 or later. Compatible with iPhone, iPad and iPod touch. This app is optimized for iPhone 5.

For Android devices: Android OS 4.0 and up. As long as a device runs a version of the supported Android operating system, that device should be able to run CWB Mobile but some visual anomalies may be experienced on certain Android phones.

I'm using a different brand of smartphone. Can I still access mobile banking?

CWB’s mobile app is currently available on iPhone, iPad and iPod touch and Android devices.

If you have another type of internet-enabled mobile device, you can continue to bank using our full-featured mobile banking site using CWBdirect mobile web. You do not need to download any software to use mobile web.

What permissions are required by the Android app?

You will be prompted to grant permission to access the following functions of your Android device:

  • Approximate location – allows the app to use the device’s GPS to find the nearest branch or ATM (future enhancement).
  • Full network access – allows the app to connect to the Internet.
  • Hardware controls for pictures and videos – picture and video functionality are disabled in the app, but accepting this permission request is required to install the app.

Please note: depending on your operating system, these permissions may be worded differently on your Android device.

Your privacy and security are very important to us. We never use your information for any purpose other than delivering mobile services to you. For more information on how we keep your personal information safe, please see Canadian Western Bank’s Privacy Code.

What if I don't want to grant permission for some or all of the permissions required by the Android app?

In order to use CWB Mobile, you must grant all requested permissions. You can turn off the GPS and therefore the location finder by going to your privacy settings. In addition to being presented with permissions during the installation, you can view the permissions under “app info” after the app is installed.

If you do not want to grant these permissions, you can access your CWB accounts, on your phone, using mobile web banking.

What is my Personal Access Code?
You created a personal access code when you registered for CWBdirect Online Banking. Your account number and personal access code is what you use to log in to CWBdirect. If you forget your personal access code, or would like to change it, contact your local branch.
What is QuickView?
The unique QuickView feature displays the balances of your selected accounts at any time the app is open, without needing to log in first. The default setting of the QuickView feature is off. You can turn on QuickView under Settings/Preferences on the mobile app.
What is a Nickname?
To make remembering your account details a little easier, you can assign a nickname to your accounts – such as “Victoria's Account” or “Main Account”. If you’re using a device for more than one account, you can give each login a distinct nickname.
Will the mobile app work if I have a shared or joint account?
Yes. Just enter your customer number and personal access code as you normally would to log in to online banking.
Is Canadian Western Bank's Mobile app secure?
Yes. Canadian Western Bank Mobile uses data encryption technology to prevent fraud. If you incur losses due to an unauthorized banking transaction you will be reimbursed as set out in your account agreement.
Does CWB Mobile store banking data on my phone?
No, the app does not store any banking data.
Will I still see my Personal Access Image when I log in?
No. Since the authenticity of the app is already verified by Apple and Google, you won't have to go through this step to access your accounts and start banking.
If my phone is lost or stolen, will my information be at risk?

Your account can only be accessed by entering your personal access code. However, if you have activated the QuickView feature, your account balances will be visible. For additional security, we recommend you add a passcode lock to your phone (found in the settings menu) and keep this passcode protected.

As a rule, if your phone is lost or stolen, you should contact your mobile carrier right away to deactivate your phone. You may also change your personal access code by contacting your local branch.

Please note: at any time, you can stop the mobile app from accessing your account information by un-pairing it on CWBdirect Online Banking.

How do I remove the app from my device?

For iPhone, iPad and iPod touch devices: Tap and hold your finger down on the Canadian Western Bank Mobile icon and then tap the "X" in the top-right corner.

For Android devices: The process for uninstalling the app will depend on the Android phone you are using, but here are two methods:

Option 1:

  1. Visit your device's Settings menu > Apps or Application manager (this may differ depending on your device).
  2. Touch the app you'd like to uninstall.
  3. Select Uninstall. You will get a message saying CWB Mobile will be uninstalled. Click OK to uninstall or click Cancel to return to apps.

Option 2:

  1. Visit your device's all apps screen.
  2. Hold your finger down on CWB Mobile.
  3. Drag the app to the word Remove that appears in red. You will get a message saying CWB Mobile will be uninstalled. Click OK to uninstall or click Cancel to return to the all apps screen.
I locked myself out of Canadian Western Bank Mobile. What do I do?
Similar to if you lock yourself out of CWBdirect Online Banking, contact your local branch and we will reset your online banking personal access code.
I have a question about Canadian Western Bank Mobile not addressed here. Who do I contact?
Contact your local branch and any of our staff will be happy to help you use Canadian Western Bank Mobile.

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