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CWBdirect® Online Banking alerts

Enjoy secure and safe online banking.

You can add the following alerts to CWBdirect to provide another layer of security. CWB will automatically send you an email and/or a text message to alert you of the following changes to your account made through CWBdirect:

  • Account login occurred
  • New bill payment vendor account added via online banking
  • Interac® e-Transfer recipient added
  • Online banking locked after three failed attempts to answer the challenge question (Increased Authentication)
  • Online Personal Access Code (PAC) changed
  • Online banking locked after three failed attempts at entering the PAC
  1. Sign into CWBdirect.
  2. Select the 'Messages and Alerts' tab, then select 'Manage Alerts' under the left hand side navigation.
  3. Select 'Add Contacts', enter the email address and/or the mobile phone number that will receive the Alerts and follow the easy on-screen instructions to enable and personalize the desired alerts.

After Step 3 above, specify the preferred method for receiving alerts (email or text message) and which alerts are to be received.

If you have questions or concerns about alerts, please contact your local branch.

What are alerts?

Alerts are a feature of CWBdirect that allows you to receive notifications of certain account changes. Alerts are set up and edited in CWBdirect.

What alerts are available?

The following alerts are available:

  • Account login
    Alerts you anytime an account login has occurred online. If you or your joint account holder did not access your account, please contact your branch.
  • New bill payment vendor account added via online banking
    Alerts you when a new bill payee has been added to your account. If a vendor is added and you didn't add them please contact your branch.
  • Online banking locked after three failed attempts to answer the challenge question (Increased Authentication)
    Alerts you when your account has been locked after three failed attempts to answer your challenge question (Increased Authentication). If your account is locked please contact your branch.
  • Online Personal Access Code (PAC) changed
    Alerts you when your PAC has been changed through online banking. If you did not change your PAC, please contact your branch.
  • Online Banking locked after three failed attempts at the Personal Access Code (PAC)
    Alerts you when your account has been locked after three failed attempts to enter your PAC. If your account is locked please contact your branch.
How are alerts delivered?
Alerts can be sent to an email address or to a mobile phone via text message.
Is there a charge for using alerts?

There is no charge for alerts. However, when alerts are received by text message, your wireless carrier may charge for receiving text messages. Please check with your wireless carrier for details. 

Can I use alerts when I travel and roam to different carriers?
Yes, but you should check to see if your wireless service provider charges roaming fees for your service plan.
Is any personally identifiable information contained in an alert message?

Personal and personally identifiable information is not transmitted in the alert message.

In addition, banking transactions cannot be completed through alerts. Canadian Western Bank will never ask you to provide sensitive information, including passwords or PINs through any means such as phone, email, text

If you have been asked to provide any personal or account information by Canadian Western Bank through email or text message, report it to phishing@cwbank.com immediately.

How do I change my CWB alert preferences after I've set them up?
Sign into CWBdirect. Under the 'Messages and Alerts' tab, select 'Manage Alerts'.You can cancel or stop alerts under this tab as well.
Are alerts guaranteed to be received?
Alert receipt cannot be guaranteed because of the potential for an unstable wireless or internet network. These networks are open to service interruptions or you may move out of the service range, which can cause a delay in receiving text messages. You can check the alerts sent on the "Alerts History" page in CWBdirect which lists all the alerts sent within the last 30 days.

What happens if lose my mobile device?

Contact your wireless service provider immediately to suspend your service. Next, login to CWBdirect to deactivate any alert messages being sent to your lost device.

Note: Never store confidential information on your mobile device. Do not store passwords on your mobile device. For extra security you can enable the lock feature on your mobile device.

What happens if I change my email address?

Sign into CWBdirect to change your email address to begin receiving alerts at your new email address.

What happens if I change my mobile device number?

Sign into CWBdirect to change your mobile device phone number to begin receiving alerts at your new number.

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Get started now

Stop by your local branch or call today to get started. One of our banking specialists will be pleased to help you.

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