This website uses cookies to establish a secure connection and personalize your experience. By continuing you consent to the use of cookies. For more information and instructions on how to opt out of cookies, visit the Website Privacy Policy. If you choose to opt out this message will continue to appear.

Website Privacy Policy
  1. Home
  2. Cash Management
  3. Paying and Receiving
  4. Managing Payments
  5. Remote Deposit Capture

Remote Deposit Capture

Improve your cash flow, no branch visits required

 

lady taking a remote deposit capture image with her smartphone

Remote Deposit Capture

Scan and deposit CAD or USD cheques from the comfort of your workplace, all on your own time. With Remote Deposit Capture, your funds are deposited into your account quickly and affordably, all from the convenience of your office.

Frequently Asked Questions

Using Remote Deposit Capture Security and Risk Workflow Duplicate Deposits Retention and Destruction

Using Remote Deposit Capture

What is Remote Deposit Capture?
Corporate Remote Deposit Capture (referred to as Remote Deposit Capture or RDC), allows businesses to deposit cheques to their account using a cheque scanner and capture software from the convenience of their own office. The cheque images and deposit information are securely transmitted to the Financial Institution for processing.


Are cheques processed in real-time or as part of the normal cheque processing?

Once the user has transmitted the transaction, the deposits is sent for processing.  Transactions completed within the window of service will appear in your account, on the same day, after the standard overnight processing of the deposit. If deposits are made outside window of service, funds will be available next business day, less any holds on the deposit.

Can the Remote Deposit Capture software detect cheques that are not acceptable for deposits (old dates, unsigned and un-endorsed cheques, for example)?
No, the software only reads the MICR line and the amount of the item. The business customer will be required to verify the cheques are acceptable for a  deposit before scanning the items.

Security and Risk

Are cheque images transmitted securely?

Yes, there are three features to help ensure the application is secure:

  • Software users are authenticated using secure site authorization and provided access by CWB.
  • Cheque images are transmitted securely from the capture software using an HTTPS connection.
  • All businesses are registered by CWB to access the application.
Can limits be set for individual users at the corporate customer level the same way they are set for Deposit Anywhere™?
No, a Deposit Anywhere™ user is an individual customer, while limits in Remote Deposit Capture can only be set for the business itself, not individual customers within that business.

Workflow

How do customers access Remote Deposit Capture?
Customers can access Remote Deposit Capture through a direct URL that is provided during application set-up.

Can more than one user create deposits at the customer location?
Yes, anyone assigned the Remote Deposit Capture user (alone or in combination with another role) can create deposits.

Can a single user be assigned the 'Capture' and 'Supervisor' role?
Yes, a single user can have both the Capture and Supervisor roles. Combining the roles into a single individual’s user ID streamlines the user experience by removing some additional steps, but relies on the individual to ensure the deposit is reviewed carefully before completing. Clicking “Complete” on a balanced and error-free deposit for this type of user automatically transmits the deposit for processing. Transmitted deposits cannot be edited, deleted or recalled.

Duplicate Deposits

What happens if the software detects a cheque that has been previously deposited?

Items detected as potential duplicates are flagged with an on-screen alert. These require the Remote Deposit Capture user to review and decide to either delete the item or, if permitted by your Financial Institution, elect to override the duplicate alert and send the item on deposit.

The Remote Deposit Capture solution will compare cheques deposited at any subscribing Financial Institution with our vendor partner RDC solutions, including mobile deposit, branch capture, and Remote Deposit Capture.
  
Note: that not all Financial institution branches have transitioned to remote deposit at the same time, so items processed using the traditional paper method will not be available for duplicate detection, meaning that the software will not detect items deposited at non-participating Financial Institutions.

 

 


Are scanned cheques only compared against items that the business deposits?
No. The Remote Deposit Capture solution will compare cheques deposited at any subscribing Financial Institution with Central 1’s RDC solutions, including mobile deposit, branch capture, and Remote Deposit Capture.
  
Note that not all Financial institution branches have transitioned to remote deposit at the same time, so items processed using the traditional paper method will not be available for duplicate detection, meaning that the software will not detect items deposited at non-participating Financial Institutions. 

Retention and Destruction

What should corporate customers do with the physical cheques after they have been scanned?
The corporate customer should retain the physical cheques in a secure location until they are destroyed. In most cases, these items will not need to be accessed once the item has cleared and can be destroyed once your required retention period has passed. The recommended retention period is 90 days, as that is the time-frame where images can be returned for poor image quality. Imaged cheques must be destroyed no later than 120 days after they've been scanned. Financial Institutions should advise corporate customers of their cheque storage and destruction policies.

Speak with a specialist

By submitting this form, you confirm your understanding and agreement with CWB’s Privacy Policy and Legal Disclaimer