CWB Canadian Western Bank

Canada Post service disruption

In the case of a postal service disruption, there may be delays to your mailed banking statements, and to any payments or documents sent to CWB by mail.
Please review the options below, and if you have any questions or require further assistance, please contact your branch.

  • You can print your statement from CWBdirect Online Banking or CWBdirect Business Online Banking. If you haven’t already, consider signing up for online or mobile banking. This is a secure and convenient way to keep up-to-date on your accounts and know when your bills and other payments are due. Account statements can be printed through online banking.
  • Statements will be mailed if you have opted for printed statements. Should a postal service disruption occur, and you do not receive your statement, you can visit any branch to have your statement printed by a sales and service representative at no cost during the disruption period. Your regular statement would arrive once the disruption has concluded.
  • Business Visa Clients can obtain statements through the My Card Info tool.
  • Bills that are normally paid through the mail can be paid using online, mobile or telephone banking, at an ABM or at a bank branch.
  • Business Visa Clients can pay bills using CWBdirect Online Banking or telephone banking, or at a bank branch.
  • Consider requesting electronic delivery of your bank statements through online banking so you won’t miss any payment deadlines.
  • If you receive bills by mail from other companies for services such as phone, cable or utilities, contact that organization or look on its website for information about making payments and receiving statements in the event of a work stoppage.
  • Consider setting up pre-authorized debits for regular payments so that the amount will be automatically debited from your bank account when it is due. Regular payments can also be automatically charged to your credit card if you prefer.
  • If you receive cheques or regular payments from other organizations or government agencies, find out how you can receive these payments in other ways. If possible, sign up for direct deposit so the payments are automatically deposited into your bank account.

Still have questions?