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  4. How to open a new personal account
Woman on mobile phone

Bank anywhere, anytime with cwb.digital

Open a new account from your computer or mobile device

How to open a new personal account

Click-along with this demo or scan the steps below

Quick guide

Before you begin
  • Self identify - if you are a new client to CWB, these instructions are for you!
  • Grab your mobile phone and ID (like a Driver’s License) and please read on.
Step 1: Getting started
  • When you’re ready select “Start my Application."
Step 2: Contact information
  • Next you will be asked for your e-mail address and mobile phone number and to verify you are not a robot.
  • We will use your mobile phone number to send you a 4 to 7 digit security token. 
  • Once the token SMS/text arrives on your mobile device enter it in the space provided on your digital application and select “continue.”
Step 3: Account selection
  • Next you will select the type or types of accounts you want. Each type of account includes a brief description and summary of fees. Select the account that is right for you.
  • You will also be asked if you are opening a joint account with another person.
  •  Once you have selected your account(s) select “next” to continue.
Step 4: Eligibility
  • Confirm you meet the eligibility requirements and select “next.”
Step 5: About you
  • You can choose to scan your Driver’s License or skip that step and fill in your personal information manually including: your name, address, how long you have lived at that address, your date of birth, occupation and optionally your Social Insurance Number (SIN).
Step 6: About your co-applicant
  • If you are opening a joint account, you will be asked to provide some information about them including their name, email address and phone number.
Step 7: Security question
  • To help ensure your account is secure you will be prompted to select a security question and provide an answer to the question.
  • You will also be asked if you would like a debit card.
  • Select next to continue.
Step 8: Content, disclosure and agreements
  • Please select the check box next to your name to signify you are giving CWB your consent to collect, use and store your personal information.
  • Select “next” to continue.
  • Select the check box to accept all disclosures and agreements.
  • Select “next” to continue.
Step 9: Approval
  • You will see your account approval and your Personal Access Number or PAN.
  • Please record this number and keep it safe. You will need your PAN to access your account.
  • You will also be asked to choose and confirm a Personal Access Code. 
Step 10: Funding your account
  • Select how you would like to fund your account and click “next” to continue.
  • A confirmation email will be sent to the email address you provided.
  • You're finished!