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  4. How to reset your password
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Forgot your password?

It happens. Let's get you back to banking with these easy steps.

How to reset your password

Click-along with this demo or scan the steps below

Quick guide

Before you begin
  • Grab your bank card and mobile device
Step 1
  • Select “Can’t Log In.” 
  • Then, select "Forgot Password." 
Step 2
  • Enter your username or email address.
  • Then, select how you want to receive your verification code either via SMS or via Voice Call.
Step 3
  • Enter the verification code. 
  • Then, select “Verify.”
Step 4
  • Answer the security question.
  • Then, select “Reset Password.”
Step 5
  • Enter a new password and re-enter it to be sure it’s correct.
  • Then, select “Reset Password.”
  • Step 6
    • Send a second verification code.
    • Then, enter the second verification code. 
    • Then, select “Verify.”
    • A confirmation e-mail will be sent to you.