New notifications about your bank account and credit availability
If you are using online banking, balance alerts will be turned on automatically to help keep you informed of low account balances and credit availability. If you are using digital banking and received a moving day email, click here.
CWB Balance Alerts will notify you when your deposit account balance or available credit falls below $100. You will be able to change the minimum amount, decide how you receive alerts, or opt out at any time through mobile banking or online banking.
What are the benefits of balance alerts?
How do I identify balance alert notifications?
How will balance alerts work?
Who receives balance alerts?
Existing customers with a valid email address who use online banking will receive balance alerts for:
- Deposit accounts (chequing and saving)
- Lines of credit
To receive balance alerts, you must be using online banking. To sign up for online banking, contact your banking centre.
How do I change my balance alert amount?
How do I change the way I receive balance alerts?
How do I opt out of balance alerts?
Login to online banking, go to “Manage Alerts” and “Edit Alerts” and then unselect/uncheck the accounts you do not want to receive alerts for.
Why am I not receiving balance alerts?
- Check your junk mail folder. Tip: add [email protected] to your address book.
- You may not have been automatically set up for balance alerts. If you are using online banking but not receiving alerts, you will need to log in to set up alerts:
- Login to online banking
- Go to "Create Alert"
- Set your preferences and "Submit"
- You can edit your alerts by going to "Manage Alerts" and "Edits Alerts" and then "Edit"
You will only receive an alert when your available balance or available credit falls below the threshold you set.
Is there a fee for balance alerts?
CWB Balance Alerts is a free service, but standard messaging and data charges may apply depending on your mobile service provider.
Non-Sufficient Funds (NSF) charges and additional interest charges or fees may apply if transactions exceed your available balance or credit limit.