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Online Policy Statement
  1. CAFT Security Alert

Get ready for a new login experience on CAFT 

Protect your business from CAFT fraud

CWB is issuing an important security advisory to business clients who use CAFT. Please carefully read this notice for important fraud prevention steps.

What you need to know

Our third-party service provider for CAFT has identified ongoing fraudulent spoofing websites posing as their legitimate CAFT platform. CAFT users may be targeted through email phishing attempts that trick users into clicking on a fraudulent URL link and then obtaining their personal login credentials from the spoofed website.

What you need to do

CWB strongly recommends all CAFT users take immediate action to protect their personal information and prevent unauthorized access to their CAFT account. Review these 5 fraud prevention steps and take action as necessary.

5 fraud prevention steps

1. Each time you log in, ensure you are using the correct URL
Never use search engines—such as Google—to look up the CAFT URL. Ask your Relationship Manager or contact your local CWB Banking Centre if you need to verify the correct URL.
2. Immediately change your CAFT password
From the CAFT main menu screen, select "manage my password" and then "change my password". If you have forgotten your password and need to reset it, please contact your Relationship Manager or local CWB Banking Centre.
3. Review your recent transaction history
Review your transaction activity to identify any suspicious activity.
4. Use built-in features to mitigate risk
Use built-in features to mitigate risk, like establishing limits on transaction and file amounts, enabling dual authorization and setting up email notification of CAFT processing.
5. Never click on links that are provided in an unexpected email
Always check links by hovering over them and verifying that the URL displayed matches the legitimate website URL. If you don’t recognize the sender or aren’t expecting the email, don’t click!
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Taking precautions like these can bolster your defence against online threats. Contact your relationship manager or local CWB banking centre if you have questions about CAFT or to learn more about securing your account.