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  1. CWB Business Credit Card FAQs
Woman with a business mastercard

CWB Business Credit Card Transition Information

Activate your cards today!

Your new CWB business credit card experience is here!

CWB's business credit card transition is now complete. Your old CWB Visa account is now closed, and all old cards can safely be destroyed. Make sure you and your employees have activated your new cards before attempting to use them. cards must be activated to enjoy a seamless purchase experience and have uninterrupted access to company funds. 

Important reminders

  • Statements: Your first statement for your new CWB Business Mastercard will arrive in July or August. It will include any remaining balance on your old Visa account. Payments can no longer be made to your old CWB Visa Business account. Watch for your e-statement on the new CWB Business Credit Card Portal unless you usually receive your statement in the mail.
  • Rewards points: We are experiencing an unforeseen delay transitioning points to the new system, but we expect all points will be available in the new CWB Business Credit Card Portal by mid to late August. You can then begin redeeming your points against any transaction or as a credit toward your monthly statement.
  • Never miss a payment: Don’t forget to add or update your new card details with any subscriptions, recurring bill payments or other merchant’s who are authorized to routinely bill your card. Plus, add your card to your mobile wallet for the ultimate on-the-go convenience.

 

Find answers to your questions in our FAQs at the bottom of this page. 

 

Your new card

Echelon rewards plus card

CWB Visa* Infinite Business Card will be replaced with the CWB Echelon Rewards+ BusinessTM Mastercard®

Echelon Rewards card

CWB No Fee Cash Back Visa* Business Card will be replaced with the CWB Echelon Rewards BusinessTM Mastercard®

Business Mastercard

CWB Low Rate Visa* Business Card will be replaced with the CWB Business Mastercard®

 

Review your important legal documents

See a comparison guide of your old CWB Visa and new CWB Mastercard

Answers to your questions about CWB's new business credit cards

Frequently asked questions

General information Transition information Activation and online portal information Rewards information Insurance information Payment and statement information Legal information

General information

What are the features and benefits of my new card?
Learn all about your new card by reviewing the Product Benefits Guide.
What is the CWB Business Pro Package?

There’s no one-size-fits-all for businesses. That’s why we’re introducing the CWB Business Pro Package, which is an optional upgrade that gives your business access to premium accounting and administrative tools for only $5.00 per month. The package includes:

  • One-time digital card issuance

Generate digital cards for one-time or occasional use to pay vendors. Or issue to employees who only need to make a single purchase. Cards automatically expire after use providing an additional layer of security and reducing the risk of fraud.

  • Add unlimited additional cards

Easily scale and adapt to your evolving needs. Provide employees with the purchasing power they need to perform their jobs effectively without the administrative burden.

  • Accounting software integration

Reduce manual errors and save time while gaining valuable insights into your financials. Software integration helps streamline your financial management and is compatible with:

  • Quickbooks
  • Oracle Netsuite
  • Xero
How do I subscribe for the CWB Business Pro Package?
Once your new CWB Mastercard is activated, an authorized administrator or primary user for your business account can use the online card management portal to add or remove this service. 

What is a Primary cardholder?
The Primary cardholder is a cardholder that has full administrative access to the account. They can view and manage all employee cardholders and their own credit limit is equal to the total company credit limit. There can only be one primary cardholder per account.
What is an Admin in the new CWB Business Credit Card Portal?
An Admin is similar to the Authorised Business Representative that exists on your account today. This is a user who is authorised to manage the business credit card account on behalf of the company. There are two types of Admin:

Admin (Full Access) = company administrator who can access and manage all employee cardholders. This includes adding and removing cardholders, locking and unlocking employee cards or specific transactions, as well as other tasks such as managing payments and point redemptions (if applicable). They may also be a cardholder but are not required to be.

Admin (View Only) = a user that has view-only access to the company account (ie for pulling statements, transaction history) – this profile would be suitable for an accountant or bookkeeper.
What is an authorized user in the new CWB Business Credit Card Portal?
This is an employee cardholder. Their credit limit is the amount assigned to them by the Primary or Admin (Full Access) and they can only view their own card details and transactions in the client portal.
Is there a limit to how many Admins an account can have in the new CWB Business Credit Card Portal?
No, businesses can customize their account with the number of Admins needed to manage their finances.
Does the new business credit card account have to have an Admin?
An account must have either a Primary cardholder or an Admin (Full Access) to manage the account.
Does a company need to complete a form to add an Admin to the new business credit card account?
Only if the company requires CWB to make the change on their behalf – once the account is set up, either the Primary cardholder or Admin (Full Access) will be able to add, modify or remove other cardholders and Admins themselves online via the CWB Business Credit Card Portal.

Transition information

Can I choose to move to a different CWB Mastercard?
Speak with your relationship manager or local CWB banking centre to request this change. 
Did my card / account number change?
Yes, your new CWB Mastercard will have a new card number, expiry date and CVC code.
Do I need a new PIN to use my new CWB Mastercard?
Yes, each cardholder can set their own PIN—It’s easy. Simply follow the prompts when you activate your card and set up your online access. There’s no waiting for a separate PIN to arrive in the mail. You can also change or reset your PIN anytime through the new CWB Business Credit Card Portal.
 Can I still manage my card / account using MyCardInfo?

Activation and online portal information

How do I activate my new CWB Mastercard?
The welcome package we mail to your business in June will include your new card and instructions on how to activate it. You can activate your card online or by calling our Client Support team at the phone number on the back of your new card. Make sure all cardholders activate and transition to their new cards at the same time. 
If one new card is activated, will all cards on the account automatically activate?
No, each cardholder must activate their own card. Plan to activate all your cards at the same time to ensure a smooth transition. You cannot use your CWB Visa and CWB Mastercard accounts at the same time.
Can the primary user or an admin with full access activate all cards on the account?
No, to protect your security each cardholder must activate their own card.
Do I have to activate my new CWB business Mastercard by a certain date?
We recommend activating your new business credit cards immediately after you receive them. While the activation period for your new cards does not expire, your old cards no longer work as of July 14. Activating your cards ensure your business has uninterrupted access to company funds on your credit card account.
I received an error message during activation that the information I provided to verify myself is incorrect. What should I do?
It’s possible your personal information is incomplete in our system. Contact your company administrator who will be able to look up your information in the CWB Business Credit Card Portal and update it if necessary. If your administrator confirms your information is correct but you’re still unable to activate your card, please call Client Support using the number on the back of your card.
Can I continue to use my CWB Visa Business card after I've activated my new CWB Mastercard?
No, CWB Visa business accounts are now closed. You can safely destroy the old cards as they no longer work.
How do I change my PIN?
When you activate your card, you’ll be able to set your PIN. You’ll also be able to change it anytime through the new online portal.
When can I access the new CWB Business Credit Card Portal?

CWB Business Card portal is available now.

Rewards information

What will happen to my rewards points I earned on my CWB Visa Business card?
Your rewards points are transitioning with you! You’ve earned every point and they’ll continue to be available to you on your new credit card account, and at the same value. Points will be available for redemption on the new portal starting in September (there have been delays to our originally scheduled date of mid-August). Sorry for any inconvenience. 
Will the rewards program change?
Yes, there will be a brand-new rewards program for our rewards cards. If you currently have a rewards card with us, your new card will also be a rewards card. Starting August 1, 2023, you can redeem your points towards any transaction to make it free or purchased at a reduced price. You can also choose to redeem points as a cashback credit towards your outstanding balance.
What can I redeem my points for in the new system?
With CWB's new cash back rewards, you can redeem your points for any purchase or as a credit towards your outstanding balance. Enjoy unlimited redemption options for everything from business equipment and expenses to a corporate retreat for your team—the choice is yours!
Is there any limit on the number of points I can accumulate or redeem?
There are no limits. You earn points on every eligible purchase and can redeem as many points as you want, at any time.
How long does it take to for a point redemption to appear on my account?
You will see the points deducted in real time and the credit will be reflected in your account balance in approximately one business day.
How do I earn up to 30% back in points?
If your business has a CWB Echelon Rewards Business account or a CWB Echelon Rewards+ Business account, your cardholders can earn your business up to 30% in promotional points when the card is used to shop online or in-store at select brand-name retailer partners. The promotional rate replaces the base rewards earn rate your business accrues on all other purchases. There are two ways to access these promotional offers: inCard and eShop.
What is inCard?
inCard offers are embedded directly into your credit card, meaning all you need to do is use your card at a participating merchants in-store or online to earn the advertised points bonus.
What is eShop?
eShop offers are online only and can be accessed through the Rewards section of the new CWB Business Credit Cards Portal.
Which retailers can I shop with to earn up to 30% back in points?
There are hundreds of national brand-name retail partners that offer our clients accelerated points earn, including Slack, Bloomberg, Dropbox, Apple, Microsoft, Mailchimp, Indeed, and Spotify to name a few. You’ll see these new offers when you access the new CWB Business Credit Card Portal.

Insurance information

Where can I review the new insurance that comes with my CWB Mastercard?
For details about the insurance included with your card refer to your Insurance Certificate. You can also learn about your insurance by reading the Product Benefits Guide. You can find these documents at the top of this webpage under the image of your new card.
Who should I contact for questions about my new coverage with my CWB Mastercard?
You should contact the new insurance provider, Royal & Sun Alliance Insurance Company of Canada, at 1.833.429.2746.
When will my current insurance coverage with my CWB Visa Business Credit Card end?

Insurance coverage on CWB Visa business cards ended July 14, 2023. If you have any claims and/or questions regarding your coverage for purchases made or auto rental losses incurred prior to July 14, 2023, please contact the old provider, American Bankers Insurance Company of Florida. 

For Travel Insurance, please contact the old provider (Desjardins Financial Security Life Assurance Company) at 1.800.463.1623 if you have any claims and / or questions regarding your coverage. 

  • For a loss that occurs prior to July 14, 2023
  • For travel with a departure date prior to July 14, 2023, or
  • For an extended coverage purchase prior to July 14, 2023

Payment and statement information

What will happen to the balance on my CWB Visa business card?
Any remaining balance on your CWB Visa Business account as of July 14, 2023, will automatically be transferred to your new Mastercard account. Any existing balances will be subject to the terms and conditions, including interest rates, of your new CWB Mastercard.
Will my billing date be changed once I transition to my new product?
Your billing date may change but will be as close as possible to your previous billing period. If you'd like to change your billing date after you've transitioned, please contact your CWB relationship manager or local banking centre.
How do I make a payment on my new CWB Mastercard business credit card?
The following options are accessible through your new CWB Business Card Portal, or through your preferred financial institution:

Bill Payments

Go to bill payments in online banking and search for “CWB Business Mastercard” as your bill payee. Once you add this as your payee contact, insert your credit card number under the account number section and type in the amount to be paid.

Payments made through the Bill Payment system generally take 3-5 business days before it is reflected in your account.

AutoPay
Login to the CWB Business Credit Card Portal and under the My account section select AutoPay. Select your financial institution, enter the transit and account number then choose your payment preference (balance due, minimum payment or fixed dollar amount).

Interac Online®
Payments made using Interac Online through the Portal are posted in real-time, giving you instant access to your available credit.

If you have both an Interac and Visa Debit or Debit Mastercard® log-in to your debit card, this service is not available through your financial institution and payments should be made using the Bill Payment system.
I was enrolled in automatic payments, will these continue?
No, if you use an Auto Pay service through CWB or another financial institution to pay your current Visa credit card bill you will need to set this up again for your new Business Mastercard account.
Will my available credit limit change if I make a payment prior to the statement due date?
Yes, as you make monthly payments on your account, your available credit limit goes back up by that amount (minus any fees or other charges), this includes any payments you make prior to the payment due date. You can also allocate payments to a specific cardholder to increase their available spend limit.
I have recurring bills set up on my CWB Visa account, will these continue?
No, since your card information is changing you will need to update any merchants or subscriptions who are authorized to automatically charge your CWB Visa account. You will also need to update your digital wallet and other locations where your store your card information.
Does the AutoPay feature adjust my payment amount each month?
If you set up AutoPay to pay the full balance or the minimum payment amount due each month, your payment amount will automatically adjust to reflect these amounts. If you choose to set up a fixed payment amount, this exact amount will be paid to your account each month regardless of your minimum payment amount or the balance due.
Will I have access to my old credit card statements on the new card management portal?

No, if you need access to historical statements, please speak to your relationship manager or contact your local CWB banking centre. Transactions made on your current CWB Visa Business card on or after January 13, 2023, are available to view on the new CWB business card portal.

When will I receive a final CWB Visa business credit card statement?

June / July statements will only be issued for CWB Visa business credit cards that have a billing period that ends prior to July 14. If your regular billing period occurs after July 13, then you will not receive a Visa statement for June / July.

What happens if I don't receive a June / July statement for my CWB Visa business credit card?
For any transactions that occur on your CWB Visa business credit card between your last CWB Visa business credit card statement and July 14, the accrued balance will be added to your first CWB Mastercard credit card statement in August. This statement will not list the individual Visa transactions in your statement transaction summary. However, these transactions will be viewable online in your transaction history in the new CWB Business Credit Card Portal.
Will I have access to my CWB Visa business credit card statement history after July 14?
You will have access to your statements on MyCardInfo until July 21, 2023. After that, if you require an old statement, you can contact your CWB relationship manager or local banking centre and we’ll send you a copy.
When should I stop making payments to my CWB Visa Business credit card?

Payments can no longer be made to your old CWB Visa Business account.  

Any balance owing on your CWB Visa Business account will be added to your first Mastercard statement in August.

When will I get my first statement for my new business Mastercard?
You can expect you first statement to arrive in July or August 2023. Your statement will have a new look and your statement date and payment dates may change. In addition to any transactions and the balance accrued on your new Mastercard, it will also include any unpaid balance from your old CWB Visa Business credit card.
Will the statement for my new business Mastercard show the spend of each cardholder?
Yes, your statement will show the total amount owing for the business account as well as a breakdown of purchases made by each cardholder.
How many statements will my business receive each month for our new Mastercard account?
Each business will receive one monthly statement that lists purchases for every cardholder on the account. This may be a change from how your business was set up with your old CWB Visa Business account where each cardholder may have received their own statement and was responsible for making payments.
Will I still receive a paper or e-statement?
If you chose to receive your CWB Visa statement electronically, your new statement will also be issued electronically. Otherwise, you will receive a paper statement in the mail.

Legal information

Who is Brim Financial?
Brim Financial is the partner we’re working with to bring you the new business credit card program. Brim is the issuer of our personal credit cards and we’re thrilled to expand our partnership with them. Brim was recently ranked best-in-class credit-card-as-a-service platform* for its full suite of functionalities, product capabilities and enterprise workflows.

*As ranked by Aite-Novarica Group in October 2022.

More questions?

CWB business Mastercard support:

Client Support
Toll-free in Canada and the U.S. at 1.877.252.4288
Internationally at 647.252.4216
Email: [email protected] 
Hours: Monday to Friday from 6:00 a.m. to 9:00 p.m. Mountain Time

You can also contact your relationship manager or local CWB banking centre for any questions about your old or new card. 

                                                                                                                                                                                                             

1 All insurance coverage(s) included with Brim credit cards are underwritten by Royal & Sun Alliance Insurance Company of Canada, 700 Avenue University, 1500A, Toronto, Ontario M5G 0A1, pursuant to a Master Policy issued to Brim Financial Inc. You may contact the insurer at 1 833 429-2746 in Canada and the U.S. or collect from elsewhere at 416 920-0938 or visit www.rsagroup.ca. Different cards will have different coverage(s). To learn about which coverage(s) are included with a specific card and important information regarding coverage eligibility requirements, benefits, limitations and exclusions, go to brimfinancial.com/legal/ or review the Certificates of Insurance in your card package. Some insurance coverages may require that purchases, vehicle rentals, common carrier fares, accommodations and other trip costs be charged to the card to activate coverage. Other conditions may also apply, so please read the Certificates of Insurance carefully.
The Waiver of Liability Program included with Brim business credit cards is administered by Royal & Sun Alliance Insurance Company of Canada.

**Insurance coverage is underwritten by American Bankers Insurance Company of Florida (ABIC). ABIC, its subsidiaries, and affiliates carry on business in Canada under the trade name of Assurant®. The insurer can be contacted at 1-855-255-4037 or online at www.assurant.ca.

®Assurant is a registered trademark of Assurant, Inc.