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Online Policy Statement
  1. CWB Digital Balance Alerts Balance Alerts

New notifications about your bank account and credit availability 

If you are using digital banking and received a moving day email, then you are in the right place. Balance alerts will be turned on automatically to help keep you informed of low account balances and credit availability.   

CWB Balance Alerts will notify you when your deposit account balance or available credit falls below $100. You will be able to change the minimum amount, decide how you receive alerts, or opt out at any time through mobile banking or digital banking. 

View how to change your Balance Alerts

Answers to questions about Balance Alerts

What are the benefits of balance alerts?
CWB Balance Alerts will inform you of low bank account balances and low available credit for lines of credit. They may help prevent certain fees such as Non-sufficient Funds (NSF). Balance alerts can be customized—you will be able to choose your minimum balance or credit threshold, manage your own alert settings and preferences. 
How do I identify balance alert notifications?
Email balance alerts will be sent from [email protected].  
How will balance alerts work?
A CWB Balance Alert will be sent to you any time your available balance available credit falls below $100 or a minimum threshold of your choice. Balance alerts are initially sent by email, but you will be able to change the way you receive them (email or app notification, or by SMS/text). You will also be able to opt out of balance alerts at any time.
Who receives balance alerts?

Existing customers with a valid email address who use digital banking will receive balance alerts for:

  • Deposit accounts (chequing and saving)
  • Lines of credit

To receive balance alerts, you must be using digital banking. 

How do I change my balance alert amount?
Login to digital banking, go to “Alert Settings” and “Account” and then “Account Alert Preferences”. The default threshold amount is $100. Click on $100 to change your alert minimum threshold. 
How do I change the way I receive balance alerts?
Login to digital banking, go to “Alert Settings” and “Account” and then “Channels”. Set your channel preference to SMS/text, Notification Centre, Push Notification, or email.  
How do I opt out of balance alerts?

Login to digital banking, go to “Alert Settings” and “Account” and then “Enable Alerts”. Turn off “Enable Alerts”.

Why am I not receiving balance alerts?
  1. Check your junk mail folder. Tip: Add [email protected] to your address book.
  2. You may need to “Enable Alerts.” Login to digital banking, go to “Profile Settings” and confirm your contact information is correct, then go to “Alert Settings” and “Enable Alerts.”
Is there a fee for balance alerts?

CWB Balance Alerts is a free service, but standard messaging and data charges may apply depending on your mobile service provider.

Non-Sufficient Funds (NSF) charges and additional interest charges or fees may apply if transactions exceed your available balance or credit limit. 

Can I contact my banking centre to change alerts?
Only you will be able to make changes to your balance alert preferences through digital or mobile banking.   
How can I learn more about electronic alerts?
Electronic alerts are a new requirements introduced by Canada’s Financial Consumer Protection Framework. These alerts will help protect consumers. All banks are required to send electronic alerts as of June 30, 2022. Learn more here.