marigold and teal background brand pattern

Thanks so much for banking with us!

This offer has ended

See our gift card FAQs

FAQs

How will I receive my Mastercard® gift card?

The gift cards will be distributed electronically to the email address that is connected to your personal CWB accounts. We use a third-party vendor to distribute gift cards so keep an eye out for an email sent from Canadian Western Bank [email protected]. These emails will include a token which you can redeem to access your gift card.

Please note: Your digital token will expire in 4 months once it has been issued to you. You have 60 days from the digital token's expiration to contact Tango for an extension. If you contact Tango within this time, they can request an extension for the expired token.

If it's been over 60 days since the token expired, Tango will not be able to assist with extending it.

For more information on redeeming these tokens, please visit: Redeeming a digital token for a Visa® or Mastercard® prepaid card (tangocard.com).  

When will I receive my gift card?

Emails with your tokens will start going out the end of October and should all be complete by November 30, 2024. If you have not received your card by November 30, 2024, please reach out to your Relationship Manager.

If I made multiple transfers between September 9th and October 18th to participating special term GICs, will I receive separate gift cards for each eligible GIC?

Clients who purchased more than one eligible GIC will receive a separate gift card for each purchase (maximum of three). For example, if you purchased two GICs, one at $10,000 and one at $20,000, you would receive one email for a $200 gift card and one for a $500 gift card.

What if I share my email address with someone else who purchased an eligible GIC like my spouse?

If you share your email address with someone else who has taken advantage of the offer, you will receive two emails, one for each of you with the gift card value associated with your GIC purchases.

Where can I use my gift card?

Gift cards can be redeemed at most places online or in store worldwide that accept Mastercard®. To use your Mastercard® gift card in store, it must be added to your mobile wallet like Apple or Google.

For more information, please visit: Guidelines and tips for using Visa® and Mastercard® prepaid cards (tangocard.com)

Can I add my gift card to Apple Wallet or Google Wallet?

Yes, the gift cards can be added to your digital wallets for easier use at physical retailers once redeemed. 

Who do I contact to get support on the gift cards?

If you have not received a gift card and are expecting one, please reach out to your Relationship Manager.

If you have questions related to redeeming the tokens or using your gift card(s), please reach out to Tango Card, Inc., or visit https://help.tangocard.com/s/  

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