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Help is only a click away

Need help? Our top client questions are curated right here in the CWB Help Centre.

Whether you're looking for self-serve solutions about our new digital banking platform or want to speak with one of our team members about your finances, the CWB Help Centre is here to meet your needs. Search dozens of frequently asked questions, review quick guides or watch interactive demo videos about cwb.digital and more.

Find the answer you're looking for on these popular topics

Digital banking

Moving to cwb.digital

Balance alerts

Mobile wallet

Government business loans COVID 19

Quick guides to get you started with cwb.digital

How to reset your password

Forgot your password? No worries. Securely reset your password in a few easy steps from your computer or phone.

Get started

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How to set-up multi-factor authentication

Ensure your account is safe and secure by providing more than one way to verify your identity.

Get started

How to open a new personal account

Contact your nearest banking centre to get started on opening your new personal accounts.

Branch Locator

How to open a new small business account

Contact your nearest banking centre to get started on opening your new personal accounts.

Branch Locator

Trouble shooting tips

Are you having compatibility issues? Stumped by a pop-up blocker? Or need to clear your browser history? Improve your online literacy and get the help you need with this handy guide.

Demo videos

Learn how to use cwb.digital features including unlock your account, view your statements, set up direct deposits, manage your settings, deposit a cheque, make payments and predict your cash flow.

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