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  1. CWB Help Centre
  2. How to reset your password
Fingers typing on laptop

Forgot your password?

It happens. Let's get you back to banking with these easy steps.

How to reset your password on

Click-along with this demo or scan the steps below

Quick guide

Before you begin
  • Grab your bank card and mobile device
Step 1
  • Select “Can’t Log In.” 
  • Then, select "Forgot Password." 
Step 2
  • Enter your username or email address.
  • Then, select how you want to receive your verification code either via SMS or via Voice Call.
Step 3
  • Enter the verification code. 
  • Then, select “Verify.”
Step 4
  • Answer the security question.
  • Then, select “Reset Password.”
Step 5
  • Enter a new password and re-enter it to be sure it’s correct.
  • Then, select “Reset Password.”
  • Step 6
    • Send a second verification code.
    • Then, enter the second verification code. 
    • Then, select “Verify.”
    • A confirmation e-mail will be sent to you.