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  1. CWB Help Centre
  2. How to set-up multifactor authentication
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Keep your banking safe

Set up multi-factor authentication to keep fraudsters away

How to set up multi-factor authentication

Multi-factor authentication, also known as 2-step verification, is a new security measure being put in place. It requires clients to add two ways to verify their identity when logging into an application or online portal. Using multi-factor authentication significantly reduces your risk of being victim of a cyber-attack.  

On This Page:

Quick Guide for multi-factor authentication on cwb.digital Quick Guide for 2-Step Verification on CWBdirect Personal Online Banking, Business Online Banking and Motive Financial Online Banking

Quick Guide for multi-factor authentication on cwb.digital

Before you begin

Grab your bank card and your mobile device

Step 1

  • Select your multi-factor authentication communication preference; it can be either SMS or voice call. 
  • Then, select "Set up." 

Step 2

  • If you picked SMS enter your mobile device phone number; if you picked voice call enter your landline phone number. 
  • Then, select "Send Code." 

Step 3

  • Enter the verification code. 
  • Then, select "Verify." 

Step 4: You're finished! 

  • Select "Finish."
  • Your multi-factor authentication is set up. 

 

Quick Guide for 2-Step Verification on CWBdirect Personal Online Banking, Business Online Banking and Motive Financial Online Banking

Before you begin

Grab mobile device.

Step 1

  • If you prefer to receive your verification code via text, enter your 10-digital mobile phone number.
  • Then, select “send code.”
  • Or, if you prefer to receive your verification code via email, enter your email.
  • Then, select “send code.”

 

Step 2

  • Enter the verification code within 10 minutes of receiving it, or else it will no longer by valid.
  • Then, select “Continue.”

 

Step 3: You're finished!

  • Select “Continue” to access online banking.
  • Your 2-Step Verification is set up.

Answers to your questions about multi-factor authentication

Is there a difference between multi-factor authentication and 2-step verification? 
  •  No there is not. cwb.digital refers to the term multi-factor authentication and CWBdirect refers to the term 2-step verification. Both determine the identity of the person logging into digital banking the same way. 
Can I change how I receive my secure access code?  

Yes, you can choose your preferred way to receive your access code at anytime by going to Menu > Settings. 

Do I need to have a smartphone to use Multi-Factor Authentication?

No, you can choose to receive your 6-digit authentication code by voice call to any registered phone number. This includes traditional landlines. 

Can I change the phone number I use for Multi-Factor Authentication. For example, if I lose my phone or change my number?

Yes, you can change the phone number by following the below steps on mobile or desktop:

Mobile App
Settings > “2-Step Verification Settings”
Desktop
Profile and Preferences > Change 2-Step Verification Information > Update Contact Information > select the pencil icon to edit or + icon to add > Save