Resources for your move to CWB.digital
We are very excited to introduce you to CWB.digital - a better digital banking experience! Not only does CWB.digital have an updated look and feel, but it runs on the latest technology. We’ve improved functionality, security, and added new features to make your banking easier and more efficient – freeing up more time for you to spend on the things that matter most.
To ensure you have a smooth transition to our new digital banking platform, we’ve put together important information and helpful tips to help you prepare for your move, as well as what to do after you have been moved. We think you’ll love what we've done with the place. Welcome and we hope you enjoy it as much we did while creating your new home for digital banking.
Before you move to CWB.digital, you will receive a letter approximately 30 to 90 days in advance of your move date.
You will also see notifications within your CWBdirect® Online Banking platform starting three weeks out from your move date.
IMPORTANT: If you’re a business client, you will need to clear any pending transactions from the approval queue in the week leading up to your move date. We recommend you clear your queue at the end of each business day.
FAQ's - Moving to CWB.digital
Do I have to do anything prior to being moved?
When will I be moved?
Will I need to download a new app when moved to CWB.digital?
How do I log into CWB.digital?
You can log in through cwbank.com. You will find the CWB.digital link on the welcome page in the drop-down menu in the top right.
If I have been moved and try to log on the existing platform, what will happen?
You will be redirected to CWB.digital.
Will I need to input my Personal Account Number (client card number) to log into CWB.digital?
If I have multiple Personal Account Numbers, how will I know which one to use?
You will receive a letter in the mail and notifications in your current digital banking site advising you of your move and details. However, continue to use the login information that you use today when logging into CWB.digital.
I have multiple Personal Account Numbers, will they be moving at different times?
Our aim is to move all your Personal Account Numbers on the same date, however, in certain cases this might not be possible. Please look out for notifications that will be displayed in your current digital banking platform that will advise you of your move date.
I have a joint account with my spouse/ family member/ colleague. Will we move to CWB.digital on the same date?
What credentials do I use to log into CWB.digital if I consolidated my personal and business accounts?
I see that the new CWB.digital app is available in the App Store, can I download use use it?
We are very excited to introduce the new CBW.digital, however this app will only work for clients who have moved to our new platform. If you have not moved yet, please keep using the current CWB app until your move is complete.
I received a notification that my move to the new platform is delayed; what does this mean?
FAQ's - After you've moved to CWB.digital
If I had a saved CRA form, will it be moved to CWB.digital?
If I had a set default debit account for bill payment on the previous digital banking platform, will it be moved to CWB.digital?
No, you will need to set it up the first time you make a payment on the new platform.