CWB will temporarily close ten of its branches and further reduce foot traffic via selective scheduling at another 20 in an effort to curb community transmission of COVID-19. Clients can continue to reach their Relationship Managers – most of whom are now working from home – by phone or email during regular business hours.
“We’re confident this plan will enable us to continue to provide the essential banking services that our clients need and expect in the safest way possible,” said Stephen Murphy, CWB’s executive vice president of banking. “It aligns with best practices as advised by health authorities and complements the increased sanitization and social distancing measures, like new plexi-glass screens and floor decals, we’ve already put in place. Most importantly, it prioritizes the health and security of our people, all of whom will continue to be paid whether they are working from home, working at a branch on reduced hours, or are on-call as part of a rotation team."
Effective Monday, April 6, the following branches will be closed to the public until further notice:
Fairview / West Broadway (Vancouver)
Strawberry Hill (Surrey)
Calgary South Trail Crossing
Foothills on Barlow Trail (Calgary)
Edmonton 122 Street & Jasper Avenue
Old Strathcona (Edmonton)
North Landing on Faithfull Avenue (Saskatoon)
Effective Monday, April 6, the following branches will remain open to the public three days a week (Monday, Wednesday and Friday) from 10:00 a.m. to 3:00 p.m.:
All remaining branches will continue to be available to foot traffic between the already reduced hours of 10:00 a.m. to 3:00 p.m. from Monday to Friday.
Online and mobile banking services continue to be available 24/7. All CWB ABMs continue to be open, and clients can access to thousands of surcharge-free ABMs in various locations across Canada through The EXCHANGE® Network. Night depository service also remains available for same day credit.
To learn more about how CWB is proactively reaching out to help clients faced with financial hardship due to COVID-19, read this previously published article.
UPDATE: Please note that branches listed to be open on Fridays will be closed for the statutory holiday on Friday, April 10. In lieu, they will be open on Thursday, April 9 between 10:00 a.m. and 3:00 p.m.