As provincial and municipal governments lift or plan for the removal of COVID-19 restrictions, CWB is preparing for a potential increase in client foot traffic and supporting our communities’ safe return to more normal-like conditions. Starting today, CWB banking centres across Canada are now open to clients and visitors every Monday to Friday, from 9:00 a.m. to 4:00 p.m. (except for holidays). These are our new hours of operation.
The increase from our temporary hours of 10:00 a.m. to 3:00 p.m. signals CWB’s return to longer in-person banking hours. In response to the required COVID-19 restrictions over the past 17 months and to protect the health and safety of our people and clients, banking centres have operated on a reduced open-to-the-public schedule, limited occupancy, and even closed certain locations during the early stages of the pandemic. Navigating these changes gave us the opportunity to evaluate our transactional data and determine new operating hours that best suit the needs of our clients.
“Seeing our communities reach threshold vaccination rates and lift many COVID-19 restrictions gives us profound hope and optimism that more normal-like conditions are coming,” says Stephen Murphy, Executive Vice President of Banking. “Resuming longer opening hours gives clients who are looking to safely increase or resume their in-person banking experience more convenience and the flexibility to avoid peak times.”
Throughout the COVID-19 pandemic, CWB has prioritized the health and safety of our employees and clients, which will continue under our new opening hours. Banking centres will adhere to guidance from local health authorities and follow government re-opening strategies regarding public indoor retail spaces. CWB safety measures, which include required facial coverings for onsite employees and the use of plexiglass dividers, will remain intact at this time. For clients who prefer to bank from home, our team will continue to offer telephone support and virtual appointments. As well, our digital banking tools, including CWBdirect® Online Banking, CWBdirect® Business Online Banking and the CWB Mobile App are available to clients 24 hours a day, seven days a week.
New banking hours are now in effect across our network in Canada as follows:
- Monday to Friday, 9:00 a.m. to 4:00 p.m.
- Saturday to Sunday, closed