Mobile web

Accessibility

Instant and free access for all personal accounts

Convenience

Around the clock access

Total protection

Simple and secure access to your accounts

How it works

If you’re already registered for CWBdirect and have a smartphone or Internet-enabled mobile device with a Canadian service provider you’re ready to go.

Simply follow these steps:

1. Log in to CWBdirect on your smartphone through the mobile web link.
2. Select “Login” to start using CWBdirect on your phone.
3. Enter your CWB customer number, security question, and personal access code.
4. For convenient future access, bookmark this URL into your mobile device by clicking "Add to home screen" or "Add to bookmark".

If you’re not registered for CWBdirect, contact your local branch.

FAQs

What does it cost?

Since mobile web uses data, please check with your wireless service provider for any costs associated with accessing it through your mobile device¹.

Do I need to register before using mobile web?

No, if you have already registered for CWBdirect you will use the same username and password to log in to our mobile web banking. If you haven’t registered for CWBdirect, contact your local branch.

Is it safe to use my mobile device for banking?

Yes, it has the same high level of security measures as the full version of CWBdirect, including:

Encryption – CWB uses 128-bit Secure Sockets Layer (SSL) Encryption, which is accepted as the industry standard. Personal information is just as secure, with password protected login and increased authentication.
Session time-out – If you forget to log out, or your mobile device remains inactive during your session, our systems will automatically log you out.
If you lose your phone, your accounts can only be accessed if someone has the login information.

If my CWBdirect service is cancelled can I still access mobile web?

No, if your CWBdirect Online Banking service is cancelled, your username, password and security code will no longer be valid.

How is mobile web different from the full version of CWBdirect?

Mobile web offers the main functionality of the full version of CWBdirect but it’s optimized for a mobile device screen.

Some of the differences include:

Bill payees must first be set through the full version of CWBdirect. Bill payee setup isn’t available in mobile web.
Your account password can’t be changed in mobile web. It can only be changed through the full version of CWBdirect.

¹Although we will not charge any fees in addition to your monthly plan fees to access mobile banking, additional service fees may be charged by your service provider. Check with your service or hardware provider if you have questions about your specific device.