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  1. About Us
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  3. CWB Help Centre
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Help is only a click away 

Need help? Our top client questions are curated right here in the CWB Help Centre.

Whether you're looking for self-serve solutions about our new digital banking platform or want to speak with one of our team members about your finances, the CWB Help Centre is here to meet your needs. Search dozens of frequently asked questions, review quick guides or watch interactive demo videos about cwb.digital and more. 

Find the answer you're looking for on these popular topics

Digital banking for businesses

Personal digital banking

Balance alerts

Mobile wallet

Government business loans COVID 19

Moving to cwb.digital

Quick guides to get you started with cwb.digital

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How to reset your password

Forgot your password? No worries. Securely reset your password in a few easy steps from your computer or phone.

Get started
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How to set-up multi-factor authentication

Ensure your account is safe and secure by providing more than one way to verify your identity.

Get started
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How to open a new personal account

Apply from the comfort of your computer or phone.

Get started
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How to open a new small business account

Tips to ensure your application goes smoothly

How to open a new business account
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Demo videos

Learn how to use cwb.digital features including unlock your account, view your statements, set up direct deposits, manage your settings, deposit a cheque, make payments and predict your cash flow.

Watch now